FAQ’s

Are there any shipping restrictions?

Products can only be shipped to an address within Prince Rupert and recipients must have government-issued ID with proof of age to receive the order. Only customers located within Prince Rupert will be able to make a purchase online.

What delivery options are available?

Currently, Prince Rupert Cannabis offers carbon-neutral, expedited shipping via Canada Post. 

As of July 4, 2022, Canada Post resumed collecting signatures at time of delivery. If you are not home during delivery, a card will be left for you to visit the post office for pick-up. The recipient can be anyone at that address who is 19 years or older and can present two forms of valid ID.

What is the cost of shipping?

Shipping rates are offered at a flat fee of $6.00 (CAD) + applicable taxes, per order.

When will my order be delivered?

Customers will receive their orders within one to four business days via Canada Post. 

Please note that any orders placed on Fridays, Saturdays, and Sundays will not leave for delivery until Monday, due to pick-up schedules. 

How do I find a missing package that shows as delivered?

Using the tracking number and link found on your shipping confirmation email, check the Canada Post website to track your package. If you need support, contact our Customer Care Centre.

What if I am not home to collect my order?

If home delivery is not possible, there will be instructions left about how to retrieve your order. For deliveries, another adult who is 19 years or older may accept delivery of your order after producing valid ID. If an adult over 19 is not home at the time of delivery, your package will be taken to a secure location, and you will receive a notice with pick-up instructions. You will need ID to show proof of address and prove you are 19 years or older. 

What happens if I don't pick up my order? 

If the package is not picked up or cannot be delivered, Canada Post will return the order to Prince Rupert Cannabis. After the package is returned and processed, a refund will be issued.

What ID do I need to show to pick up my order?

You must be 19 years or older with two pieces of ID, one of which must either be issued by a government agency, or include your name, birth date, and picture. The second must include an imprint of your name, signature, and/or picture.

Can someone else pick up my order from Canada Post?

Yes, as long as they are 19 years or older and have ID with the same address as the one on your account. 

Can I exchange my product for a different one?

A product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned by connecting with our Customer Care Centre via our Contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

Can I return a product after I've opened the package?

No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

If I don't like the experience of the product, can I return it?

No.

If my product is defective, can I return it?

Products are considered "defective" and may be eligible for a refund if they are expired, mouldy, or damaged in transit. See 'How do I return a product?' for more information. 

Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.        

How do I return a product?

All sales are considered final sale with the exception of the following three conditions:

• Defective products (expired, mouldy, damaged in transit)

• Products shipped in error (incorrect product shipped, over/under shipment, product not received)
• Recalled products

If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Care Centre by sending us an email at [email protected] to request a return and provide the following information: 

1. Reason for return

2. Order number

3. Product description

4. Lot number

5. Photo of the product

Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

How long do I have to return a cannabis product after I purchase it?

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.

How do I order online?

To place an order online, simply browse our platform to select your desired products. Once you’ve made your selections, proceed to the shopping cart to complete your purchase.

What payment methods are available for online orders?

You can pay for your order online using major credit cards, including Visa, prepaid Visa, Visa Debit, Mastercard, prepaid Mastercard, Debit Mastercard, and American Express.

How can I pay for my order in-store?

In-store payments can be made with credit cards (Visa, MasterCard, American Express), debit cards, or cash at BC Cannabis Stores.

Is debit an option for payment?

Debit is accepted for in-store purchases, but online orders can only be paid for with a credit card at this time.

How can I provide feedback?

You can send your feedback by email or submit it through the web form on our Contact page.

Who can I contact if I have questions about my product?

If you're in-store, one of our knowledgeable cannabis consultants will be happy to assist you. Alternatively, you can reach out to our Customer Care Centre through the Contact page on our website.

Sativa and indica are terms often used to differentiate the balance of THC and CBD in cannabis. Sativa strains are primarily high in THC, with only small amounts of CBD, making them more stimulating and mentally focused. In contrast, indica strains have higher CBD content, which is known for its relaxing and soothing effects, particularly for muscle relief. Each strain offers unique properties and benefits, and with the rise of hybrid strains, the range of effects and possibilities has become even more diverse.

THC and CBD are the two main active compounds found in cannabis.

THC (tetrahydrocannabinol) is the primary psychoactive compound responsible for the "high" associated with cannabis. It can boost focus and creativity for some users.

CBD (cannabidiol), on the other hand, doesn’t produce the euphoric effects of THC. Instead, its benefits are felt more physically, helping to relax muscles and reduce symptoms like pain, inflammation, migraines, anxiety, and depression. Indica strains, in particular, are known for their calming effects on both the mind and body.

No. We do not permit entry to our cannabis retail store for individuals under the age of 19.

Order online through our website and select the Same Day Delivery option at checkout. We'll package your order and deliver it to the address you provide. A minimum order of $20 plus a $10 delivery fee applies. Please note, ID verification will be required upon delivery.

Place your order online through our website and choose the Express Pick-up option at checkout. We'll have your order prepared and ready for you when you arrive.